Aurel theme support
Thank you for choosing Aurel. We're here to help you get the most out of your theme.
Before you contact us
Most questions are answered in the Aurel documentation, including setup steps, every theme setting and a list of frequently asked questions.
Contact support
Fill in the form below with your name, email, store URL (for example, yourstore.myshopify.com) and a description of the problem. You can attach screenshots or a short screen recording. You'll receive a confirmation email as soon as you submit.
If the form doesn't load, open it directly: Aurel support form, or email sasshstore26@gmail.com with the subject "Aurel theme support".
Response time
We reply to every request within 2 business days (Monday to Friday, excluding public holidays), usually sooner.
What our support covers
- Questions about theme settings, sections and blocks
- Help setting up features described in the documentation
- Fixing bugs in the theme, such as broken layouts, dead links or features that don't work as documented
- Guidance on theme updates
What our support doesn't cover
- Custom design or code changes, or changes made by you or a third party to the theme code
- Problems caused by third-party apps (please contact the app developer)
- Store setup unrelated to the theme, such as payments, shipping or domains (see the Shopify Help Center)
Bug fixes and updates
Bugs we confirm are fixed in a theme update. Critical issues that stop customers from browsing or buying are prioritised and fixed as quickly as possible.