Refund policy

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work:

• Return window — You have 14 days from the date of delivery to request a return or exchange.
• Condition — Items must be unused, undamaged, and in their original packaging with all accessories included.
• How to start a return — Email us at sasshstore26@gmail.com with your order number and reason for return, and we'll send you instructions on how and where to send the item back.
• Refunds — Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.
• Exchanges — If you'd prefer an exchange instead of a refund, let us know in your return request and we'll arrange it, subject to availability.
• Damaged or incorrect items — If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund at no extra cost to you.
• Exceptions — For hygiene reasons, personal care and beauty items (such as nail stickers or grooming tools) are final sale once opened and cannot be returned.

Questions about a return? Email sasshstore26@gmail.com and we'll be glad to help.